Last Updated: 18 May 2026
Privacy Policy
This Privacy Policy describes how Troy OH Locksmith ("we," "us," or "our") collects, uses, and discloses your information when you interact with us, including when you visit our website (if any), call us for service, or engage our locksmith services in Troy, OH, and surrounding areas. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable US privacy laws.
Troy OH Locksmith 930 W Race St, Troy, OH 45373, USA Email: support@troyohlocksmith.com
1. Information We Collect
We collect information to provide you with reliable and efficient locksmith services. The types of information we collect include:
1.1 Information You Directly Provide to Us
When you contact Troy OH Locksmith or request our services, you may provide us with personal information, such as:
* Contact Information: Your name, phone number, email address, and service address. * Service Details: Information about the locksmith service you require, such as the type of lock issue (e.g., lockout, rekeying, broken key), type of property (e.g., residential, commercial, automotive), and any specific instructions for access or service. * Payment Information: If you make a payment for our services, we collect payment details such as credit card information (card number, expiration date, CVV) or other financial information. This information is typically processed on-site through secure payment terminals. * Communication Content: Records of your communications with us, including phone call recordings (where permitted by law and for quality assurance), emails, and messages sent via contact forms on our website. * Identification: In certain situations, particularly for security or verification purposes (e.g., before unlocking a property or vehicle), we may request to see proof of ownership or identification.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity:
* Log Data: Your Internet Protocol (IP) address, browser type, operating system, referring URLs, pages visited, and the time and date of your visit. * Device Information: Information about the device you use to access our website, including device type, unique device identifiers, and mobile network information.
2. How We Use Your Information
Troy OH Locksmith uses the information we collect for various purposes, primarily to provide and improve our locksmith services:
* To Provide Services: To understand your locksmith needs, schedule appointments, dispatch technicians to your location, and perform the requested services (e.g., unlocking doors, repairing locks, installing new systems). * To Communicate With You: To confirm appointments, provide updates on technician arrival, respond to your inquiries, send service reminders, and collect feedback about our services. * To Process Payments: To complete transactions for services rendered and send you invoices or receipts. * To Improve Our Services: To analyze service demand, customer feedback, and website usage patterns to enhance the quality and efficiency of Troy OH Locksmith's offerings. * For Internal Operations: For record-keeping, administrative purposes, and to ensure the proper functioning of our business. * For Legal and Security Reasons: To comply with legal obligations, prevent fraud, enforce our terms of service, and protect the safety and security of our customers, employees, and property. * Marketing (with your consent): If you opt-in, we may use your contact information to send you promotional offers or updates about Troy OH Locksmith services that may be of interest to you. You can opt-out at any time.
3. Data Protection and Security
Troy OH Locksmith is committed to protecting your personal information from unauthorized access, disclosure, alteration, and destruction. We implement a variety of security measures, including:
* Physical Safeguards: Secure storage of any physical records at our address, 930 W Race St, Troy, OH 45373. * Technical Safeguards: Use of encryption for sensitive data transmitted online, secure servers, and access controls for our internal systems. * Organizational Safeguards: Limiting access to personal information to authorized personnel who have a legitimate need to know. * Third-Party Security: We choose reputable third-party service providers (e.g., payment processors) who also prioritize data security.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Sharing Your Information
Troy OH Locksmith may share your information in the following circumstances:
* With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as: * Dispatch Software Providers: To manage service requests and technician assignments. * Payment Processors: To securely handle credit card and other payment transactions. * Website Analytics Providers: Such as Google Analytics, to help us understand website usage. * For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our customers or the public. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so. * No Sale of Personal Information: Troy OH Locksmith does not sell your personal information to third parties.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and improve our services.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the website owners. * How We Use Them: We use cookies for purposes such as: * Essential Website Functionality: To ensure the website operates correctly. * Analytics and Performance: To collect information about how visitors use our website, which pages they visit most often, and if they receive error messages. This helps us improve the way our website works. We may use Google Analytics for this purpose. * Your Choices: Most web browsers allow you to control cookies through their settings. You can usually modify your browser setting to decline cookies if you prefer, or to notify you when a cookie is being placed. However, if you disable cookies, some features of our website may not function properly.
6. Your Privacy Rights
Troy OH Locksmith respects your privacy rights as afforded by applicable U.S. state privacy laws. Depending on your state of residence, you may have the following rights regarding your personal information:
* Right to Know: You may have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it. * Right to Correct/Rectify: You may have the right to request that we correct inaccurate personal information we maintain about you. * Right to Delete: You may have the right to request the deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, or comply with legal obligations). * Right to Opt-Out of Sale or Sharing: As stated above, Troy OH Locksmith does not sell your personal information. If we were to engage in sharing for cross-context behavioral advertising, you would have the right to opt-out. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will verify your request using reasonable efforts, which may include matching information you provide with information we already have on file.
7. Data Retention
Troy OH Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means:
* Service-Related Information: Information related to specific services (e.g., job details, payment records) is kept for a period consistent with our business needs and legal obligations, usually several years. * Communication Records: Records of communications may be retained for a reasonable period to manage customer service inquiries and disputes. * Website Analytics Data: Aggregated and anonymized data may be retained for longer periods for analytical purposes.
When your personal information is no longer needed, we will securely dispose of it.
8. Updates to This Privacy Policy
Troy OH Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes indicates your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact Troy OH Locksmith:
Troy OH Locksmith 930 W Race St, Troy, OH 45373, USA Email: support@troyohlocksmith.com
